Terms & Conditions
Please read these terms and conditions carefully as it governs the relationship between you and us, and limits our liability to you when you purchase products from us.
By accepting these terms and conditions you are forming a contract with us and agreeing to the terms and conditions that appear below. References to "you" and "your" are to you as an individual. References to "us", "our" and "we" are to capsulecaffevuote.it & Capsulecaffevuote.com. All customers must be over the age of 18 years old to use our service.
1. Your Order
Each order placed by you with us shall be an offer by you to us to buy products subject to these and the website terms and conditions.
No order you place shall be deemed to be accepted by us until we have received payment from you and issued confirmation of posting of the order.
You must ensure that the terms of your order, including the address for delivery, are complete and accurate.
All quotations and advertisements for products given on this website are given on the basis that no contract for sale shall come into existence between us and you until we have received payment from you and issued acknowledgement of your order. Any quotations or advertisements for products given on this website may be altered or withdrawn by us at any time.
We shall endeavor that all orders are met. We do not, however, guarantee the availability of any product at any time. Where a product is temporarily out of stock we will advise you of when we expect to be able to fulfill orders, however this is an estimate only and shall not be binding upon us.
Sometimes stock may be withdrawn or discontinued. We shall make every effort to update the website at all times, but you understand and acknowledge that we are not liable to you for any failure or delay to fulfill an order due to products being out of stock, withdrawn or discontinued. If a product is found to be discontinued or delayed for a long period we will offer you a full refund at your request
Once an order has been placed by you and accepted by us you have no right to cancel the order, except at our discretion in exceptional circumstances. Once we have dispatched the products we are unable to cancel any orders.
Delivery of the products shall take place at the delivery address contained in your order.
Any dates or times specified by us for delivery of the products are intended to be estimates only and time of delivery shall not be of the essence, and shall not be made of the essence by notice.
Subject to the other provisions contained in these terms and conditions, we shall not be liable for any direct, indirect or consequential loss (all three terms which include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar losses), costs, damages or expenses caused directly or indirectly by any delay in the delivery of the products (even if caused by our negligence).
Please note that we ship your order directly from italy so it may take some time to deliver your orders.
If for any reason you or the person at the delivery address refuses to accept delivery of the products, all risk in the products shall pass to you and we may, at our discretion, charge for return of the products to us, a storage fee and a redelivery fee to another address nominated by you.
The cost of delivery shall be calculated when you place your order with us and payment shall be due at the time of payment for the products.
3. Price and Payment
Unless otherwise agreed between you and us, the price for the products shall be the price advertised on the website as published on the date of the order, errors and omissions excepted.
The price for the products is exclusive of all fees and charges in relation to packaging, carriage and insurance to the delivery address, this charge will be supplied at the checkout. The price you see is the price you pay excluding delivery.
Payment for the price of the products & post and packing shall be due in Euro at the time of the order.
Time of payment shall be of the essence and no payment shall be deemed to be received by us until it has been received in full and cleared funds.
We do not accept liability for any errors or omissions and reserve the right to change information, prices, specifications and descriptions of any of our products. We shall try to correct any errors or omissions found at the earliest opportunity.
If an error is discovered in the price of goods you have ordered, we will inform you as soon as is possible. In the event that you order an item and the published price on this website is incorrect for any reason, we will contact you with the correct price and give you the option to cancel your order. If you cancel your order because of an error or omission and have already paid we shall refund you the full amount paid by you.
4. Returns and Refund Policy
In the event that any order is incorrect, it must be notified to us within 7 (seven) days after delivery.
In the case of incorrect orders, the products shall be returned to us and we shall redeliver the correct order at our own cost.
If any products are faulty or defective, they must be returned to us within 14 days of delivery. At our own discretion, we shall replace or repair the products free of charge and redeliver them at our own cost, or shall provide a refund of the price paid by you. In the event of replacement of any products, the products returned to us shall become our property.
This specifically excludes faults caused by accident, neglect, and misuse.
If we elect to refund you rather than provide a replacement or repair for faulty or defective products, or we are unable to replace any faulty or defective product, the products must be returned to us, at your cost, and shall become our property.
5. Limitation of Liability
Without prejudice to the other provisions in these terms and conditions, these provisions set out our total financial liability to you.
All times given for delivery, restocking etc. are estimates only and we shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to any delay by us, including if such delay was caused by our negligence.
Nothing in this agreement shall limit our liability for death or personal injury caused by our negligence or for any matter for which it would be illegal for us to attempt to exclude our liability or for fraud or fraudulent misrepresentation.
Without prejudice to the other provisions of this agreement, our total liability in contract, tort (including negligence or breach of statutory duty) misrepresentation, restitution or otherwise, arising in the performance or contemplated performance of this Agreement shall be limited to the price of the products in any single order.
We may transfer and/or assign our rights or obligations under these terms and conditions at any time. This will not affect your rights and/or obligations under the terms and conditions. You are not permitted to transfer your rights or obligations under these terms and conditions to any other person.
We reserve the right to unilaterally vary these terms and conditions from time to time. You should check and read the terms and conditions for any updates and/or amendments before placing any order with us. If you do not agree to any of the terms and conditions at any time you should not place any order with us.
9. Third Party Rights
We and you do not intend that any provision in the Terms and conditions shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not party to these terms and conditions.
10. Force Majeure
We will be excused from the performance of our obligations under the agreement, without notice or penalty, if circumstances outside our control prevent them, including but not restricted to: War, riots, acts of terrorism, flood, fire, storm, labor dispute, compliance with the law, equipment failure and supplier failure.
Should any circumstances beyond our control happen we will endeavor to minimize disruption to you and recommence services as soon as is possible.
We reserve the right to offer alternative options to our clients during the suspension of work due to Force Majeure.
Should the suspension of services due to Force Majeure be for a period of over 30 days, the client has the right to cancel within those 30 days.